We aim to deliver all orders within 7 working days from the date your order is placed.
Once your order leaves our factory, it is sent via our trusted courier partners using a next-day delivery service.
You’ll receive an email confirming when to expect your delivery. Please ensure someone is available to sign for your parcel, as all deliveries require a signature.
If you miss your delivery, the courier will leave a card with your consignment number and contact details for your local depot. You’ll need to arrange a new delivery date or collection directly with the courier. Please note that RG Baits cannot be held responsible for goods left uncollected or delayed in transit.
If your order fails to arrive on time, or you do not receive a delivery card, please contact us within 24 hours at 01709 878281 so we can resolve the issue. Unfortunately, we cannot accept responsibility if we are not notified within this timeframe.
Damaged Parcels
If your parcel is externally damaged, please ask the driver to note the damage before signing. If you discover internal damage after opening your parcel, contact us as soon as possible so we can resolve the matter.
Delivery Costs
Standard Delivery - £6.99
Priority Delivery - £9.99
Orders over £100 - Free Standard Delivery
Orders over £100 - £3.00 Priority Delivery
Returns & Exchanges
At RG Baits, we want every order to meet your expectations. If your product is defective, damaged, or not as described, you are eligible for a return or exchange.
Eligibility
Returns or exchanges must be initiated within 3 days of receiving your order. Items should be returned in their original condition and packaging wherever possible.
How to Return
To start a return, contact our customer support team:
Email: hello@rgbaits.co.uk
Phone: 01709 878281
Our team will provide instructions and guide you through the process.
Exchanges and Refunds
Choose between a replacement item or a full refund. For defective or faulty items, RG Baits will cover the cost of return shipping.
Additional Information
Returns are only accepted for items that are defective, damaged, or not as described.
Returns that do not meet these criteria cannot be accepted.
By placing an order with RG Baits, you agree to these terms. We’re committed to making your experience smooth and enjoyable.